Professional service just a click away

Kouvolan Talohuolto Oy

This property is maintained and cleaned by Kouvolan Talohuolto. Behind that name is extensive expertise in the property sector and an uncompromising standard of work. Lawns are mowed, snow is cleared, yards are maintained, gutters are cleaned, and stairwells as well as common areas are kept tidy.

We offer our services in Kouvola and neighboring areas. We are a local company with over 12 years of experience in property maintenance and have been a PHM partner since 2012. PHM Group is a property services group whose mission is to care about people by taking care of their surroundings.

FORMS

You can easily contact us using forms whenever it suits you best. We process forms on weekdays during our office opening hours. If your matter requires an immediate response, please call our customer service instead of filling out a form.

Service request

You can submit a service request to us using the service request form. The form is available in English, Swedish and Finnish. If your issue requires immediate response, call our emergency number.

You can find our FAQ and matrix for maintenance and repair responsibilities with explanatory illustrations currently only in Finnish.

Service request form

On-call service: emergency number

If you need urgent assistance outside our working hours (7.00-15.00), please call our emergency number 040 055 1862. Our on-call service handles all tasks where delay could cause danger, damage, or additional harm. You can get help, for example, in the event of water damage, for repairing a broken door or window, or you can ask us to open a door if you have lost your keys (a paid service, identity will always be verified).

During on-call hours, you must always contact us by phone. Urgent requests can’t be made online or by email. Please note that text/whatsapp messages can’t be sent to the emergency number. The on-call number 040 055 1862 is available 24/7.

Call 040 055 1862

Offer request

You can use the form to submit a request for an offer for our services. We will process your request for a quote promptly and will contact you in the manner you prefer.

Offer request form

We value your feedback

Your thoughts and suggestions help us improve our services. You’re always welcome to share your feedback—whether it’s a compliment, idea, or concern.

If you have a complaint or a more serious issue to report, please contact our regional manager Vincent Martinsen directly by phone 040 055 1862 or by visiting our office in person. This allows us to handle the matter quickly and personally.

Thank you for helping us serve you better!

Feedback form

PHM Digital

PHM Digital is the portal that gathers all information about your housing association or property in one place. Our customers can monitor the progress of the maintenance work, whether it is an individual service request or work included in a maintenance contract. PHM Digital also makes it possible to monitor consumption figures.

In addition to the above, the representatives of the housing company will have access to a wide range of features that facilitate the administration of the housing company, such as electronic signatures, document storage and meeting features.

Are you a board member or a property manager? Please contact our customer service team to get your access rights.